Last updated: 22 August 2026
These Terms & Conditions apply to all cleaning services provided by Sydney BNB Clean (“we”, “us”, “our”), to you as the host or client. By booking a clean with us, you accept these terms.
The following terms apply to every booking:
2.1 We provide short-stay and Airbnb turnover cleaning services in Sydney, charged at an hourly rate of $55.
2.2 To ensure our service is as seamless as possible, we charge an hourly rate. This means no extras. We do everything that needs to be done to leave your property sparkling.
2.3 The scope of a standard clean is set out in our cleaning checklist, published at /cleaning-checklist. Our standard cleaning checklist helps ensure every property is consistently cleaned, prepared and guest-ready.
2.4 Certain checklist items apply only where the relevant package has been selected for the booking:
2.5 The Welcome Basket ($25) is a thoughtful selection of snacks prepared for guests upon arrival.
2.6 For the Essentials Top Up, refillable containers are to be provided by the host. Where they are not provided, we cannot complete the fill items and no refund or credit is payable for that element.
3.1 A booking request submitted through our website is an enquiry. A booking is confirmed when we confirm it with you.
3.2 You are responsible for the accuracy of the property, scheduling and access details you provide, including the guest checkout time and the next check-in time.
3.3 We schedule cleans against the turnover window you give us. Where that window changes, tell us as soon as possible.
4.1 You must ensure we have safe, lawful and unobstructed access to the property at the agreed time, by the access method you nominated.
4.2 Where access cannot be obtained, or the property is still occupied at the agreed time, our cleaner may be unable to complete the clean. That booking is treated in accordance with the change and cancellation term in clause 1.
4.3 You warrant that you are the owner of the property or are otherwise authorised to permit us to enter and clean it.
4.4 You must tell us about anything at the property that affects safety, including pets, hazards, faulty fittings, restricted areas and building access rules.
You agree to:
6.1 Our rates are $55 per hour for cleaning, $50 per bed for the Linen Option, $30 for the Essentials Top Up and $25 for the Welcome Basket. All prices are exclusive of GST.
6.2 Sunday and public holidays incur a 25% surcharge.
6.3 Properties without parking facilities that incur a parking fee will have the parking fee passed on to the host, at cost.
6.4 Cleaning time is charged in accordance with the hourly rate for the time actually spent at the property. [CONFIRM: minimum booking duration, if any, and whether time is rounded — for example to the nearest 15 or 30 minutes]
7.1 Any changes or cancellations to bookings must be advised within 24 hours or will incur a 50% fee.
7.2 Rescheduled bookings are subject to our availability.
7.3 Where we need to change or cancel a booking, we will tell you as soon as we can and work with you to reschedule. No cancellation fee applies to a booking we cancel.
Further detail is in our Refund Policy.
8.1 Invoices must be paid within 7 days.
8.2 Unpaid invoices will incur interest at a rate of 7% per week, accruing on the outstanding balance from the day after the due date until paid in full.
8.3 We may suspend or decline further bookings while an invoice remains outstanding.
8.4 You are responsible for any reasonable costs we incur in recovering an unpaid amount.
9.1 As part of every clean, our cleaners carefully inspect the property for any visible damage, missing items, breakages or maintenance issues.
9.2 If something is identified, we provide a clear damage report with photos and details, giving you the information you need to address the issue quickly.
9.3 A damage report is provided for your information. Providing a report is not an admission or acceptance of liability, and does not transfer responsibility for the issue to us.
9.4 A report reflects what was visible to our cleaner at the time of the clean. It is not a building inspection, a condition report or a professional assessment.
10.1 Sydney BNB Cleaning will not take responsibility for pre-existing damage, faulty appliances, or issues caused by guests or third parties.
10.2 We are not responsible for loss or damage arising from:
10.3 Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies those rights. To the extent permitted by law, our liability for a failure to comply with a consumer guarantee is limited to resupplying the services or paying the cost of having the services resupplied.
10.4 To the extent permitted by law, we are not liable for indirect or consequential loss, including lost bookings, lost revenue, platform penalties or damage to reputation or reviews.
Wardrobes are cleaned and checked for left-behind items as part of the standard bedroom checklist. Where we find items that appear to belong to a guest, we will report them to you. [CONFIRM: what happens to guest items found during a clean — left in place, collected, or held, and for how long]
We take photographs as part of damage reporting. Those photographs are used to inform you of the issue identified and are handled in accordance with our Privacy Policy.
We handle personal information in accordance with our Privacy Policy and the Australian Privacy Principles.
The content on this website is provided for general information. See our Disclaimer and Cookie Policy.
We may update these terms from time to time. The version published on this page at the time you make a booking is the version that applies to that booking.
These terms are governed by the laws of New South Wales, Australia, and the parties submit to the non-exclusive jurisdiction of the courts of that jurisdiction.
Sydney BNB Clean
Address: 136 Chalmers St, Surry Hills NSW 2010
Email: info@sydneybnbclean.com.au
Phone: 0491 973 013
Hours: Monday – Sunday, 7am – 5pm