Last updated: 22 August 2026
This Privacy Policy explains how Sydney BNB Clean (“we”, “us”, “our”), handles personal information collected through dev.sydneybnbclean.au and in the course of providing our cleaning services.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in that Act.
We collect only the personal information we reasonably need to quote for, arrange and deliver our services, and to run our business.
Through the booking form on this website:
Through the contact form:
When you contact us directly:
Automatically, when you use the website:
In the course of providing services:
We do not collect payment card details through this website.
We do not collect sensitive information as defined in the Privacy Act unless you volunteer it and it is reasonably necessary for our services.
We collect personal information directly from you: through the website forms, by email, by phone, and in the course of arranging and performing a clean.
Where you provide us with personal information about another person, such as a co-host, a property manager, a building concierge or a guest, you should ensure that person is aware of this policy and consents to their information being provided to us.
We use personal information to:
We do not use your personal information for direct marketing unless you have consented, and you may opt out of any marketing communications at any time by contacting us or using the unsubscribe mechanism provided.
We may disclose personal information to:
We do not sell personal information.
Overseas disclosure. Some of our service providers may store or process data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure the recipient handles the information in a manner consistent with the Australian Privacy Principles. [CONFIRM: list of third-party service providers used, including website host, email provider, form and analytics services, and their data storage locations]
Our website uses cookies and similar technologies. Some are necessary for the site to work; others help us understand how the site is used. Embedded content, such as a Google Maps embed, may set cookies from third parties.
Full detail is in our Cookie Policy. You can control cookies through your browser settings, though disabling some cookies may affect how the site functions.
We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. Those steps include restricting access to information to people who need it, using password protection and secure connections, and requiring our service providers to maintain appropriate security.
No method of transmission or storage is completely secure. We cannot guarantee absolute security of information transmitted to us over the internet.
Please do not send access codes, keypad codes or alarm codes through the website forms if you would prefer to provide them another way. The booking form notes this.
We keep personal information only for as long as we need it for the purposes described in this policy, or for as long as we are required to keep it by law. When it is no longer needed and we are not required to retain it, we take reasonable steps to destroy it or de-identify it.
You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading.
To make a request, contact us using the details in section 10. We will respond within a reasonable period. We may need to verify your identity before providing access. In limited circumstances permitted by the Privacy Act we may refuse a request, and if we do we will tell you why in writing.
We do not charge for making a request. We may charge a reasonable fee for the cost of providing access in some circumstances.
If you believe we have breached the Australian Privacy Principles or otherwise mishandled your personal information, please contact us using the details below. Set out the issue in writing so we can investigate it properly.
We will acknowledge your complaint and aim to respond within a reasonable period. [CONFIRM: complaint acknowledgement and resolution timeframes you want published]
If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by phone on 1300 363 992.
Privacy enquiries
Sydney BNB Clean
Address: 136 Chalmers St, Surry Hills NSW 2010
Email: info@sydneybnbclean.com.au
Phone: 0491 973 013
Hours: Monday – Sunday, 7am – 5pm
We may update this Privacy Policy from time to time. The current version is always the one published on this page, and the date at the top shows when it was last updated. Continued use of the website after a change means you accept the updated policy.