Damage Reporting & Property Care
Your property is in safe hands
As part of every clean, our cleaners carefully inspect the property for any visible damage, missing items, breakages or maintenance issues. If something is identified, we provide a clear damage report with photos and details, giving you the information you need to address the issue quickly.
A turnover is often the only time anyone is inside your property between one booking and the next. If a chip in a benchtop, a cracked shower screen or a missing set of glasses is not noticed then, it is usually noticed by the next guest, and it becomes their complaint rather than your maintenance job.
Our reporting system gives you greater visibility and peace of mind, even when you are not able to attend the property yourself. We help keep you informed so you can manage your Airbnb remotely and minimise surprises between guests.
Visible damage
Marks, chips, cracks, stains and damage to walls, floors, furniture, fittings and surfaces that are visible during the clean.
Missing items
Items that should be in the property and are not there. Wardrobes are cleaned and checked for left-behind items as part of the standard bedroom checklist.
Breakages
Broken glassware, crockery, fittings or furniture found during the clean.
Maintenance issues
Things that are not damage but need attention, noticed while we work through the property.
How reporting works
Inspect
Our cleaners inspect the property carefully as part of every clean, room by room, alongside the standard checklist.
Document
Anything identified is captured with photos and written details.
Report
You receive a clear damage report so you can address the issue quickly, before the next guest arrives.
What reporting is, and what it isn't
A damage report is information. It tells you what we could see at the time of the clean so you can decide what to do about it.
Sydney BNB Clean will not take responsibility for pre-existing damage, faulty appliances, or issues caused by guests or third parties. Reporting an issue is not an acceptance of liability for it, and the report does not replace your own inspection, your platform’s resolution process or your insurance arrangements.
Damage reporting is part of every clean at $55 per hour, exclusive of GST.
