Last updated: 22 August 2026

This policy sets out how changes, cancellations, pricing and payment work for services provided by Sydney BNB Clean. It should be read with our Terms & Conditions.

1. Pricing is exclusive of GST

All prices are exclusive of GST. GST is applied where it is payable, and the GST-inclusive amount is shown on your invoice.

Our published rates are:

Item	Price (excl. GST)
Hourly cleaning rate	$55 per hour
Linen, per bed	$50
Essentials Top Up	$30
Welcome Basket	$25

2. Sunday and public holiday surcharge

Sunday and public holidays incur a 25% surcharge.

Where you book a clean on a Sunday or a public holiday, the surcharge is applied to the booking and shown on your invoice.

3. Parking costs

Properties without parking facilities that incur a parking fee will have the parking fee passed on to the host.

Where a parking fee is incurred to attend your property, the actual cost is added to your invoice as a separate line.

4. Changes and cancellations

Any changes or cancellations to bookings must be advised within 24 hours or will incur a 50% fee.

In practice, this means:

• Changes or cancellations advised in time — no cancellation fee applies. Changed bookings are rescheduled subject to availability.
• Changes or cancellations not advised within the 24 hour window — a fee equal to 50% of the booking value applies, and is invoiced in the ordinary way.
• Guests who overstay, or access that is not available on arrival — where our cleaner attends and cannot complete the clean for reasons outside our control, the booking is treated as a change or cancellation made outside the notice window.

[CONFIRM: the exact reference point for the 24 hour window — whether notice is measured against the scheduled clean start time, and the accepted channels for giving notice, such as phone, email or reply to the booking confirmation]

5. Refunds

Because we invoice after the service rather than taking payment up front, refunds are rarely required. Where a payment has been made and a refund is due, we will refund it to the original payment method.

If you are not satisfied with a clean, contact us as soon as possible and set out what was missed, ideally with photographs. We will review the report against our cleaning checklist and the scope of the booking, and resolve it with you. [CONFIRM: whether a re-clean, a partial credit, or another remedy is offered when work falls short, and the window in which an issue must be raised]

Refunds are not provided for:

• Pre-existing damage, faulty appliances, or issues caused by guests or third parties, for which Sydney BNB Cleaning will not take responsibility
• Work that was outside the scope of the booking, including items tied to the linen package or amenities package where those packages were not selected
• The Essentials Top Up where refillable containers were not provided by the host, as required

Nothing in this policy limits any rights you may have under the Australian Consumer Law that cannot lawfully be excluded.

6. Invoices and payment

Invoices must be paid within 7 days.

Unpaid invoices will incur interest at a rate of 7% per week.

Interest accrues on the outstanding balance from the day after the due date until the invoice is paid in full. We may suspend further bookings while an invoice remains outstanding.

[CONFIRM: accepted payment methods and where invoices are issued from]

7. Contact

Questions about a booking, a change, a cancellation or an invoice:

Email: info@sydneybnbclean.com.au
Phone: 0491 973 013
Hours: Monday – Sunday, 7am – 5pm